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Warranty Information

Warranty Information

 
All products purchased through Compuworld carries the manufacturer's warranty unless otherwise specified.  For the warranty period of each individual products, please contact our service department.
 
 
 
Dead on Arrival (DOA) Products 
 
Products that are purchased within 7 days of the invoice and are deemed faulty by our technician is classified as a DOA. All products that are found to be DOA are to be replaced with brand new stock if available. To qualify for a DOA return, the goods must be returned in its original packaging with all the accessories. 
 
Warranty Returns 
 
Faulty products that do not qualify for DOA returns are subjected to the normal warranty returns conditions. Warranty goods returned to Compuworld will be tested by our technician and if found faulty will be returned to the manufacture for warranty replacement. If a returned product is found to be not faulty, a service charge of $44 inc GST is applicable for testing the equipment.  It is the user's responsibility to troubleshoot any components that is purchased individually. Compuworld will not troubleshoot the complete system unless it was originally assembled by our technical staff.
 
System Warranty Returns
 
Computer systems built by Compuworld carries a 2 years Return-to-Base parts and labour warranty. This includes the System Unit (case + contents) and other peripherals. 
 
 
What's not covered under standard Manufacturer Warranty:
 
  • Physical Damage to the product (Includes bent Motherboard pins)
  • Damage caused by external source such as power surge
  • Incorrectly configured software not installed by our technical staff
  • Incorrectly configured BIOS settings
  • Incorrectly configured hardware drivers not installed by our technical staff
  • Software application Errors
  • Problem caused due to Virus or spyware
  • Operating System problems not caused by hardware failure
 
Please note to backup all data before returning your computer for service.  Compuworld can provide data backup service on your request with an applicable service charge.  All data backup from original media will be performed carefully, however Compuworld will not be held responsible for any loss of data due to unforeseen circumstances. 
 
 
Return of products for non-technical reasons 
 
The return of a product for non-technical reason will attach a 15% re-stocking fee. Refunds cannot be given on returned products, a credit note will be issued in these circumstances.  Compuworld reserves the right at anytime to refuse the return of goods that has been opened or deemed not in the original condition.